Returns may be accepted under the following conditions:
Returns must be requested within 4 hours of delivery with clear photo evidence. Vault acts as a neutral mediator between buyer and seller. Refunds are issued to the original payment method, and the seller must retrieve returned items at their expense.
No returns are allowed for rare luxury items (e.g., Hermès Birkin/Kelly,), unless proven defective or incorrect.
Cancellation Policy
Orders may be canceled any time before the buyer receives the item. Post-delivery, the return process applies.
